30 Day Returns and Exchanges
If you're unhappy with something you've bought from us, you can exchange it free of charge or return it for a refund. For most items, exchanges do not incur any restocking fee and refunds will incur a restocking fee of 18% percent. Both exchanges and returns are provided for orders within 30 days of your purchase date. For specific details, read the policy below.
If your item came to your doorstep damaged or in error please contact us immediately via e-mail at email@example.com and we will remedy the situation. Damaged and incorrect merchandise must be reported within 7 days of the shipping date. Beyond 7 days items are no longer eligible to be covered under a damage claim. Please email us at firstname.lastname@example.org.
Exchanges Within 30 Days of Purchase (No Restocking Fee)
If you would like to exchange an item from your order for something else from our online catalog, simply request an Exchange Goods Authorization (EGA) by using our online form by clicking the icon above or by email at email@example.com within 30 days of purchase date. Include the order number, name and the items you wish to exchange. Note: Exchange Goods Authorization Numbers (EGAs) cannot be issued over the telephone. Once issued, exchanges cannot be converted to a return without a restocking fee.
Providing returned merchandise has not been installed, altered, incomplete or damaged, we will process an in store credit to be used towards a future purchase (please see exceptions below). Merchandise must be returned to us in the original, unaltered resealable condition for complete credit. Providing returned merchandise has not been installed, altered, incomplete or damaged, a full in store credit will be issued for the items sent in for exchange (minus LookInTheAttic's actual shipping & handling costs from UPS or USPS from the original order). In store credits are issued after items are returned to us and inspected by our returns department. Once issued, in store credits and subsequent use of in store credits cannot be converted to cash back. Exchanged orders over $149 will be eligible for free shipping however there may be a small $7.95 handling fee applied to some orders. In store credit amounts are applied to merchandise only. These credits cannot be used for the costs of shipping or to meet a threshold for free shipping. The cost for return shipping is the responsibility of the customer and will not be reimbursed by LookInTheAttic & Company. Note: all lighting products (Chandeliers, Sconces, Bath Lighting, Pendants, Semi-Flush, Flush Lighting, Table Lamps) will incur a 35% restocking fee if exchanged or returned. All lighting must be returned to the manufacturer. Contact us before exchanging any lighting for specific instructions on how to make an exchange.
Returns Within 30 Days of Purchase
If you decide you don't like the item(s) ordered from our online catalog, simply request a Return Goods Authorization Number (RGA) by clicking on the large icon above or request one by e-mail at firstname.lastname@example.org within 30 days of order purchase. Include your order number, name and the items you wish to return. Note: Return Goods Authorization Numbers (RGAs) cannot be issued over the telephone.
We will provide you with a return authorization number (RAN) valid for two weeks from the date of issue. Please write the RAN number on the outside of the return package; otherwise the package may be refused as unknown & returned to you. Providing returned merchandise has not been installed, altered, incomplete or damaged, we will process a credit for the returned items. Returns for cash back to your credit card are subject to a 18% restocking fee and our actual shipping & handling costs, including those originally waived on free shipping orders (from UPS or USPS for the original order) are not refunded. All returns to us incur a restocking fee regardless of fault or reason of return. To avoid a restocking fee, we do offer exchanges. Merchandise must be returned to us in the original, unaltered resealable condition for complete credit. The cost for return shipping is the responsibility of the customer and will not be reimbursed by LookInTheAttic & Company. Note: all lighting products (Chandeliers, Sconces, Bath Lighting, Pendants, Semi-Flush, Flush Lighting, Table Lamps etc.) will incur a 35% restocking fee if exchanged or returned. All lighting must be returned to the manufacturer. Contact us before exchanging any lighting for specific instructions on how to make an exchange.
We will make every effort to cancel your order with the manufacturer prior to shipping. Most manufacturers begin to process orders immediately - and they may charge the standard restocking fee - and in many cases, the order will ship and you will need to initiate an exchange or return on the order. All cancellation requests must be submitted via email to email@example.com.
Installed, altered, custom or customized orders (engraved, initialed, special finishes etc.) cannot be returned or exchanged. Customers are advised of custom orders at the time of purchase and this will be noted in the order. Pieces or components of a set (screws, nuts, cap screws and bolts for example) cannot be returned for partial refunds. Kick Plates for doors are made to order - therefore these items have a restocking fee of 45 percent. Product codes starting with 'AH', 'TCF', 'SC' and 'MO' are custom cast, finished and made to order - therefore these have a 45 percent restocking fee - this applies to both exchanges and returns. We have made every effort to display as accurately as possible the colors of the products that appear on our website but colors can vary depending on your monitor and we cannot completely guarantee that your monitor's display of any color is completely accurate.
Questions about a return or about the return/exchange policy are directed to our returns department. You may contact them by email:
- Email: firstname.lastname@example.org
LookInTheAttic & company, inc.
29990 Beverly Road
Romulus, Michigan 48174
Hours: Monday - Friday, 10 a.m. to 5 p.m.